KeploreAI

1. Introduction

NienieLab ("we", "our", or "us") is an online education platform operated by KeploreAI Inc. We are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at www.nienielab.com and related services.

2. Information We Collect

We collect the following types of information:

Account Information: Phone number, email address, username, and password.
Profile Information: Name, avatar, and other optional profile details you provide.
Usage Information: Course browsing history, learning progress, and purchase records.
Communication Information: Messages you send through our support channels.

3. How We Use Your Information

We use the information we collect to:

Provide account registration, login verification, and security services.
Send SMS verification codes and essential service notifications.
Personalize your learning experience and recommend relevant courses.
Improve and optimize our platform and services.
Process payments and provide customer support.
Comply with applicable laws and regulations.

4. SMS Messaging Service

By providing your phone number during registration, you consent to receive SMS messages from KeploreAI Inc.:

Data Collection

We collect your phone number when you register for an account or update your profile.
We may also collect SMS delivery and response data (e.g., opt-out confirmations) to manage our messaging service.

How We Use Your Phone Number

We send verification codes and essential service notifications through third-party SMS providers (e.g., Twilio).
SMS messages are used only for account verification (registration, login, password reset) and critical service alerts. They are never used for marketing or promotional purposes.
Your phone number will not be used to send commercial advertising.
Message frequency varies; typically 1 message per login attempt, no more than 5 per day.
Message and data rates may apply depending on your carrier.

No Sharing or Selling of Phone Numbers

We do not share your phone number or SMS data with third parties for marketing or promotional purposes.
We do not sell, rent, or trade your phone number to any third party.
Phone numbers are shared only with our SMS service provider solely for the purpose of delivering verification messages, and with law enforcement when required by law.

Data Retention

We retain your phone number for as long as your account is active.
If you delete your account, your phone number is removed from our active systems within 30 days.
SMS delivery logs are retained for up to 90 days for troubleshooting and compliance purposes, then automatically deleted.

Opt-Out and Help

You can opt out at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages.
You may also opt out by deleting your account or contacting us at support@nienielab.com.
For help, reply HELP to any message, or contact support@nienielab.com.

See our full SMS Terms of Service for complete details on our SMS messaging practices.

5. Data Storage and Security

Your personal information is stored on secure cloud servers protected with industry-standard encryption.
We implement reasonable technical and organizational measures to prevent unauthorized access, disclosure, or loss.
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy.

6. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent.
With payment service providers to process transactions.
As required by law, legal process, or government request.
To protect our rights, property, or safety, or that of the public.

7. Your Rights

You have the following rights regarding your personal information:

Access: You can view your account information at any time.
Correction: You can update inaccurate personal information.
Deletion: You can delete your personal information by deleting your account.
Withdraw Consent: You can withdraw your consent to information collection and use at any time.

8. Children's Privacy

Our services are intended for users aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through website notices or direct notification. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

KeploreAI Inc.

Email: support@nienielab.com

Website: www.nienielab.com